Arm's-length transactions
From Servipedia
arm's-length transactionsinteractions between customers and service suppliers in which mail or telecommunications minimize the need to meet face to face.
The original version of this page was created from Lovelock and Wirtz (2007). That original version is (c) 2007 Christopher H. Lovelock and Jochen Wirtz. Other terms are available in the Glossary.
