Blueprint

From Servipedia

blueprint

a visual map of the sequence of activities required for service delivery that specifies front-stage and backstage elements and the linkages between them.

The original version of this page was created from Lovelock and Wirtz (2007). That original version is (c) 2007 Christopher H. Lovelock and Jochen Wirtz. Other terms are available in the Glossary.

Retrieved from "http://wiki.servsig.org/index.php/Blueprint"