Fail point
From Servipedia
fail pointa point in a process at which there is a significant risk of problems that can damage service quality (sometimes referred to humorously as an OTSU, short for Opportunity to Screw Up).
The original version of this page was created from Lovelock and Wirtz (2007). That original version is (c) 2007 Christopher H. Lovelock and Jochen Wirtz. Other terms are available in the Glossary.
