Fishbone diagram

From Servipedia

fishbone diagram

a chart-based technique that relates specific service problems to different categories of underlying causes (also known as a cause-and-effect chart).

The original version of this page was created from Lovelock and Wirtz (2007). That original version is (c) 2007 Christopher H. Lovelock and Jochen Wirtz. Other terms are available in the Glossary.